Cancellation & Refund Policy
A clear, honest breakdown of what happens when you cancel an order, request a return, or wait on a refund — no fine-print surprises.
What it costs to cancel, by when
The deduction depends purely on how far your order has travelled — from your cart to our packing hub to the courier. Here's the route, stop by stop.
Free cancellation
Cancel any time inside this window at no cost. Once the order has been dispatched from our hub, cancellation is no longer possible.
Small transaction fee
Order confirmed but not yet handed to the courier. A transaction fee is deducted from your refund to cover payment-gateway charges.
Processing fee, plus shipping if arranged
Your order is packed and shipping is being arranged. If SSKNDS has already booked or paid for the courier, that shipping cost is deducted too.
Forward + return shipping deducted
The parcel is already on the road. If you still cancel at this stage, both the outbound and return courier charges are deducted from your refund.
Returns & replacements
We accept a return or offer a replacement only when something has genuinely gone wrong with the delivery itself.
Damaged outer packaging
The box arrived crushed, torn, or visibly tampered with in transit.
Product defects
What's inside doesn't match the quality or condition you'd reasonably expect.
Incorrect item received
You were sent a different product, variant, or quantity than what you ordered.
Notify us within 4 working days
Reach out as soon as you spot the issue — replacement and return requests are only accepted within this window from delivery.
Share proof, if asked
A quick photo or short video of the issue helps us verify and resolve it faster, without back-and-forth.
Send your request with order number and proof to info@ssknds.com and our team will take it from there.
Inspect it the moment it arrives
Open the package as soon as it's delivered. If anything looks off, tell us right away so we can evaluate and make it right.
Any one of these three, and we want to hear from you immediately — a quick message to our support team is all it takes to start the evaluation.
How refunds actually work
Once a return or cancellation is approved, here's exactly what to expect.
Cancellation & Refund Policy
A clear, honest breakdown of what happens when you cancel an order, request a return, or wait on a refund — no fine-print surprises.
What it costs to cancel, by when
The deduction depends purely on how far your order has travelled — from your cart to our packing hub to the courier. Here's the route, stop by stop.
Free cancellation
Cancel any time inside this window at no cost. Once the order has been dispatched from our hub, cancellation is no longer possible.
Small transaction fee
Order confirmed but not yet handed to the courier. A transaction fee is deducted from your refund to cover payment-gateway charges.
Processing fee, plus shipping if arranged
Your order is packed and shipping is being arranged. If SSKNDS has already booked or paid for the courier, that shipping cost is deducted too.
Forward + return shipping deducted
The parcel is already on the road. If you still cancel at this stage, both the outbound and return courier charges are deducted from your refund.
Returns & replacements
We accept a return or offer a replacement only when something has genuinely gone wrong with the delivery itself.
Damaged outer packaging
The box arrived crushed, torn, or visibly tampered with in transit.
Product defects
What's inside doesn't match the quality or condition you'd reasonably expect.
Incorrect item received
You were sent a different product, variant, or quantity than what you ordered.
Notify us within 4 working days
Reach out as soon as you spot the issue — replacement and return requests are only accepted within this window from delivery.
Share proof, if asked
A quick photo or short video of the issue helps us verify and resolve it faster, without back-and-forth.
Send your request with order number and proof to info@ssknds.com and our team will take it from there.
Inspect it the moment it arrives
Open the package as soon as it's delivered. If anything looks off, tell us right away so we can evaluate and make it right.
Any one of these three, and we want to hear from you immediately — a quick message to our support team is all it takes to start the evaluation.
How refunds actually work
Once a return or cancellation is approved, here's exactly what to expect.